WE'RE NOT YOUR AVERAGE DOG WALKER!
WE'RE NOT YOUR AVERAGE DOG WALKER!
Can we meet our ‘Bow-Wow Buddy’ before booking?
Yes! It is a requirement to complete a ‘Meet & Greet’ at the location where the dog will require our services.
Meet and Greets are Free and generally last about 20 minutes.
Are the ‘Bow-Wow Buddies’ trustworthy?
Absolutely! All Bow-Wow Buddies have a big soft spot for man’s best friend, have been Police Checked and have a history and knowledge in K9 care.
Does Bow-Wow Boredom Busters do holiday care?
Unfortunately we DO NOT offer holiday, weekend or overnight care.
How often can I book a ‘Bow-Wow Buddy’?
Clients are welcome to book as often as required, daily, weekly, fortnightly and even monthly. There are NO contracts.
*However, all dates are subject to availability
How far ahead can I book a Bow-Wow Buddy?
Bookings are to be finalised by the end of each week.
We prefer a minimum notice of 2 days to confirm availability.
Bookings can also be booked up to one month in advance.
If a cancellation is required, you will need to notify Bow-Wow Boredom Busters via text or email a minimum 1 days (24 hours) before the original booking is due to commence.
How/When do I pay?
Clients are invoiced on a weekly basis.
All clients will have a 7 day account to pay any money outstanding.
Is Bow-Wow Boredom Busters insured?
Yes, Bow-Wow Boredom Busters has Premium Public Liability and Transport Insurance.
Are there any dog restrictions?
No there are no restrictions on breed or size of dogs, however, all dogs must be people friendly.
The number of dog’s on the property must be acknowledged & agreed upon before commencement.
As a professional dog walkers, we understand, all dog’s will be cautious for the first few visits, however, in time your dog and their ‘Bow-Wow Buddy’ will form a very special bond.
If a dog is on heat, the session will have to be rescheduled for H&S reasons.
What locations does Bow-Wow Boredom Busters service?
Bow-Wow Boredom Busters currently services territories between Caboolture to Redcliffe and surrounding areas. (Northside Brisbane)
1. Disclaimer and Liability
Bow-Wow Boredom Busters (BBB), including its partners, agents, contractors, officers, directors, shareholders, employees, and other third parties associated or involved in running the BBB Platform, disclaim all liabilities and responsibility for any damage or loss that might be suffered by you, any user or any other third party caused directly or indirectly by our services, the pet services or any other use of the platform, (including but not limited to interactions with third parties facilitated by the Platform) including, without limitation, loss or damage suffered as a result of negligence, and you agree to release us from any liability and responsibility under these terms.
2. Modifications to these Terms
Bow-Wow Boredom Busters reserves the right to change these Terms at any time, including with respect to Fees etc, and you will be advised of any changes or potential future changes prior to the change occurring.
3. Relationships
All parties involved in the Bow-Wow Boredom Busters program will do their utmost to communicate and provide all that is necessary to nurture a positive relationship between Bow-Wow Boredom Busters, the K9(s) and their owners. Bow-Wow Boredom Busters will uphold the Privacy Act 2009 Laws however, Bow-Wow Boredom Busters, will take no responsibility for any 3rd parties access or links, in the event a 3rd party breaches the Privacy Act.
4. Our Online Service and Booking Fees
Clients will be invited to our independent BBB App, there they can create and personalise an account. Our nifty BBB App will provide easy access to make bookings, payment invoices and communicate to Bow-Wow Buddies and Head Office. All prices and specials are firm as advertised via the website. These are non-negotiable and are to be paid once the service has completed or within a 7 day period.
*Please note our competitive booking fees cover our services, operating costs, advertising, insurances, travel, ongoing consumables, products and maintenance.
5. Cancellation Policy and Refunds
If a Cancellation is made by the user, a cancelation fee may be be applied.
However, if notice is given no later than 2 days (48 hours) prior to required date of service, no fee will apply.
6. Medical Issues and Emergencies
In the event of a dog medical emergency, Bow-Wow Boredom Busters will make contact with the emergency contact stated on the application form provided to Bow-Wow Boredom Busters at the time of engaging our services. Bow-Wow Boredom Busters will then require an agreed action plan and/or permission to transport the K9 to an agreed Vet/destination if the owner cannot get to the property within a timely manner. Once the dog is being appropriately cared for, Bow-Wow Boredom Busters will then resume their schedule. If appropriate Bow-Wow Boredom Busters can/will enquire about the dog/s health/results at a later date, to maintain relationships previously formed with our clients.
If a pet had or has any conditions, symptoms whether diagnosed by a qualified veterinarian or not, Bow-Wow Boredom Busters will not be held liable for any medical care or claims. If Parvo/CPV or any other infections illness/disease is or has been found on the property, Bow-Wow Boredom Busters is to be notified as early as possible, so the necessary steps can be followed up and implemented. In the event of a dog/s harming a Bow-Wow Boredom Busters member, the owner will help cover any necessary medical costs incurred. The long-term relationship between Bow-Wow Boredom Busters and the dog/s will be dealt with on a case by case scenario.
7. Property Damage
Bow-Wow Boredom Busters is/will not be held liable for any property/item’s issues, loss or damages.
8. Treats
The only treats provided by Bow-Wow Boredom Busters will meet Australian quality and standards. If your K9 has any allergies, please notify Bow-Wow Boredom Busters.
9. Feedback
Bow-Wow Boredom Busters welcome and encourage feedback from all their clients,
however, all feedback should be mindful, respectful and constructive. Bow-Wow Boredom Busters appreciate constructive feedback and will take any respectful suggestions on board for consideration.
All reviews will be viewed and shared by Bow-Wow Boredom Busters and by Bow-Wow Boredom Busters approved 3rd parties.
10. Links to Third Party Sites
Bow-Wow Boredom Busters is not responsible for and does not endorse, or accept any responsibility for, the use or content of third parties.
Bow-Wow Boredom Busters has the right to utilise all photographic media, reviews, communications and advertising
alike for their discretion.
11. Third Party Advertising
Bow-Wow Boredom Busters will not be held responsible/liable for any advertisements that may be delivered by/to
users, public and such by 3rd party advertising partners.
12. Termination and Account Cancellation
Bow-Wow Boredom Busters reserve the right to suspend or even cancel accounts/connections without prior notice.
Bow-Wow Boredom Busters may provide notice, within reason, and in doing so will advise the account holder of the cause for suspension or cancellation of their account.
To request cancellation of membership, please email: bowwowboredombusters@gmail.com
However, it is important to note that the client is personally liable for any Bookings or pending transactions and/or charges that they may have incurred prior to the termination/cancellation.
Please note if the account is cancelled, we do not have an obligation to delete or
return any content that has been gained over the time of service with Bow-Wow Boredom Busters.
13. Intellectual Property Rights
Bow-Wow Boredom Busters and licensor's (as/when applicable) own all intellectual property, including any updates,
enhancements and new features that Bow-Wow Boredom Busters may provide.
All images/ graphics, information, text, material, software and ads involved with the Bow-Wow Boredom Busters
Platform are Copyright ©. If modification, defacing or any changes are made to Bow-Wow Boredom Busters property
without prior consent, Bow-Wow Boredom Busters has the right to exercise their rights within the current laws.
Bow-Wow Boredom Busters own all trademarks, branding and logos contained in, or relating to Bow-Wow Boredom Busters and under no circumstances can be used, for any purpose without Bow-Wow Boredom Busters written consent.
14. Property Access
Bow-Wow Boredom Busters will NOT gain access to private dwellings without prior agreement with the property's owner.
All Bow-Wow Boredom Busters services will be conducted outside the dwelling within the safety of the client’s back yard and local area. Upon the ‘Meet & Greet’, an agreed plan of access will be confirmed between Bow-Wow Boredom Busters and the client. (Side Gate access is preferred) If the
dog/s has access to the inside of the dwelling, Bow-Wow Boredom Busters will endeavour to coax the dog/s out for
their scheduled Play Date.
Bow-Wow Boredom Busters will park their vehicles safely on the property’s driveway.
15. Information and Confidentiality
Bow-Wow Boredom Busters attempts to maintain the accuracy and integrity of information received and shared.
Bow-Wow Boredom Busters will apply/implement all active and current Privacy Laws at all times.
If any person believes that any information found on the Bow-Wow Boredom Busters Platform is unauthorised, inaccurate or incomplete, please inform us by email at bowwowboredombusters@gmail.com
Each client is responsible for updating/maintaining their account information.
Each client is responsible for all their activity that occurs within/on their Bow-Wow Boredom Busters account/s, information and passwords etc.
No information with regards to any clients/dogs details or location will be shared, the clients and dogs safety and privacy are paramount to Bow-Wow Boredom Busters.
As soon as your Bow-wow Buddy arrives, your dog will know it's time for fun!
All our sessions will take place within the safety of your own back yard.
We also offer other services such as 'Play Dates', 'Walkies', 'Run Me Ragged', 'Pup Cruise', 'Are You Ok' and 'Doggy Adventures' for those that need a little more exercise and distraction.
(Most of our sessions will take place off your property)
A simple 30 minute session can expel a lot of your dog's pent up energy, sooth, calm and enrich their day. Thus helping to lower their boredom and anxieties.
For safety, all dogs will remain on lead at all times when off the property.
Bow-Wow Buddies will also provide treats, poop bags, transit, basic property safety checks and top up water bowls etc.
Owners will also receive 'Pup Selfies' (photos) of their dog at play with their 'Bow-Wow Buddy' at the end of each week of their sessions.
Our Bow-Wow Buddies can even help with the crappy jobs!
A 'Poop Scoop' can easily be added to any booking.
(Clients are to provide a suitable scooper and instruction on preference of disposal)
All bookings and changes are to be made a minimum 24 hours prior.
A fee will be applied if there is a Cancellation or an inability to access the dog on the day of the booking. However, we reserve the right to change the sessions in the event of extreme weather. We will contact owners to confirm prior to start times.
Want a FREE session?
Simply join our BBB Community and refer a friend!
Once your referral has successfully registered and booked, you will automatically gain a 'Thank you' FREE 30 minute session.
This opportunity is unlimited as we appreciate our community supporting small businesses.
Please note Bow-wow Boredom Busters is NOT a Day Care facility and will NOT be taking your dog off the property unless the client has booked a session that entails leaving the premises. We also don't provide holiday, weekend or after hours care unless an agreement has been reached with HQ.
EXTRA INFO:
Property access:
Bow-wow Boredom Busters will only gain access to your property via an agreed access point, often a side gate. Bow-Wow Buddies will NOT enter private dwellings without prior agreement/consent.
Insurance:
All Bow-wow Buddies are Police Checked, Public Liability, WHS/OHS awareness and Transit Insurance.
Duty of Care:
Bow-Wow Buddies will only utilise what is available to them onsite (eg: Clients dog toys, water play etc) However, Bow-Wow Buddies will occasionally have 'non-chewable' apparatuses with them to assist your dog to engage in fun play, e.g: Animal friendly bubbles, treats, toy lure and trick/brain training items for additional stimulation in play.
This is to minimise cross-contamination and illness, such as Parvo/CPV.
Sanitiser/hand wash will be used before & after each session as an added precaution.
All dogs must be human friendly/sociable and ideally have basic manners training.
Communication:
Most communication will be via either Email, Call or Text.
If something has been observed or simply seems out of character, clients will be contacted to discuss what action to take.
eg: In the event of any observations, but not limited to:
- An injury or health concern with the dog/s
- Noted damage to property
- Provision concerns
- Security/Safety concerns
- Community concerns
Weather/Environment Conditions:
OHS/WHS protocols:
Bow-Wow Buddies will not complete offsite services in wet weather due to potential slips/accidents.
If temperatures go over 31 degrees, Bow-Wow Buddies will discuss alternative options with HQ and owners. This may include rescheduling. We appreciate our clients being understanding when sudden changes or cancelations are made, as our Australian weather is often unpredictable and extreme.
Copyright © 2024 Bow-Wow Boredom Busters - All Rights Reserved
ABN: 93 043 949 384