FAQ's

Can I meet our ‘Bow-Wow Buddy’ before booking a Play Date?

Yes! It is a requirement to attend a ‘Meet & Greet’ at the property of the client’s dog.

The initial consultation is Free of charge and generally lasts about 20 minutes.

Are the ‘Bow-Wow Buddies’ trustworthy?

Absolutely! All Bow-Wow Buddies have a soft spot for man’s best friend. All Buddies also hold a Blue Card and have a

current Australian accredited K9 1st Aid certificate.

How often can I book a ‘Bow-Wow Buddy’?

Clients are welcome to book as often as required, daily, weekly, fortnightly and even monthly. There are NO contracts.

*All are subject to availability

How far ahead can I book a Bow-Wow Buddy?

Bookings are to be finalised each Friday for the following week.

However minimum notice is 2 days.

*Subject to availability 

Bookings can also be booked up to one month in advance.

If a cancellation is required, you will need to notify Bow-wow Boredom Busters via text or email a minimum 3 days before the original booking. 

How/When do I pay?

Clients are invoiced at the end of each week. All clients will have 7 days to pay any outstanding moneys.

Does it cost anything to ‘Join the BBB (Bow-wow Boredom Busters) Family’?

Joining the BBB Community is Free!

Is Bow-wow Boredom Busters insured?

Yes, Bow-wow Boredom Busters has Premium Public Liability and Transport Insurance.

Are there any dog restrictions?

No, but of course your dog must be people friendly. 

The number of dog’s on the property must be acknowledged &

agreed upon by the Bow-Wow Buddy.

We know all dog’s will be cautious for the first few visits, but in time your dog and their ‘Bow-Wow Buddy’ will form a long term strong & caring bond.

Does Bow-wow Boredom Busters do holiday care?

No, we do not offer holiday or overnight care. We at Bow-wow Boredom Busters are here to do what we do best and that’s to help break their day and boredom by providing exercise and enrichment whilst their owners are unable to. 

Bow-Wow Buddies will not be responsible for administering medications, feeding nor bathing.

What locations does Bow-wow Boredom Busters service?

Bow-wow Boredom Busters currently services territories between Caboolture to Hendra and surrounding areas. (Northside Brisbane)

1. Disclaimer and Liability 

Bow-Wow Boredom Busters (BBB), including its partners, agents, contractors, officers, directors, shareholders, employees, and other third parties associated or involved in running the BBB Platform, disclaim all liabilities and responsibility for, and You agree to release us from, any damage or loss that might be suffered by You, any User or any other third party caused directly or indirectly by Our Services, the Pet Services or any other use of the Platform (including without limitation interactions with third parties facilitated by the Platform) including, without limitation, loss or damage suffered as a result of negligence.

2. Modifications to these Terms

Bow-Wow Boredom Busters reserves the right to change these Terms at any time, including with respect to Fees etc.

3. Relationships

All parties involved in the Bow-Wow Boredom Busters program will do their utmost to communicate and provide all that is necessary to nurture a positive relationship between Bow-Wow Boredom Busters, the K9(s) and their owners. Bow-Wow Boredom Busters will uphold the Privacy Act 2009 Laws but will take no responsibility for any 3rd parties access or links.

4. Our Online Service and Booking Fees Clients are to create an account via the Bow-Wow Boredom Busters website (www.bowwowboredombusters.com) and fill in all required data. This will create easy/quick access to the booking, payments and communication facilities. All prices and specials are as advertised via the website, they are non-negotiable and are to be paid before the service is provided. Our competitive booking fees covers the Bow-Wow Boredom Busters service, operating costs, advertising, insurances, GST and ongoing consumable product.

5. Cancellation Policy and Refunds

If a Cancellation is made by the user, there will be no refunds. However, if notice is given no later than 3 days (72 hours) prior to the original booking, Bow-Wow Boredom Busters will endeavour to reschedule the session for another agreed date/time within the same month. Please email: bowwowboredombusters@gmail.com  or Text 0480 190 657 reschedule.

6. Medical Issues and Emergencies

In the event of a dog medical emergency, Bow-Wow Boredom Busters will make contact with the emergency contact stated on the application form given to Bow-Wow Boredom Busters. Bow-Wow Boredom Busters will then require an agreed action plan and/or permission to transport the K9 to an agreed Vet/destination if the owner cannot get to the property within a timely manner. Once the dog is being suitably cared for, Bow-Wow Boredom Busters will then resume their schedule. If appropriate Bow-Wow Boredom Busters can/will enquire about the dog/s health/results on a later date to maintain relationships.

If a pet had or has any conditions, symptoms whether diagnosed by a qualified veterinarian or not, Bow-Wow Boredom Busters will not be held liable for any medical care or claims. If Parvo/CPV or any other infections illness/disease is or has been found on the property, Bow-Wow Boredom Busters is to be notified ASAP so the necessary steps can be followed up and implemented. In the event of a dog/s harming a Bow-Wow Boredom Busters member, the owner will help cover any necessary medical costs incurred. The long-term relationship between Bow-Wow Boredom Busters and the dog/s will be dealt with on a case by case scenario.

7. Property Damage

Bow-Wow Boredom Busters is/will not be held liable for any property/item’s issues, loss or damages.

8. Treats

The only treats provided by Bow-Wow Boredom Busters will meet Australian quality and standards.

9. Feedback

Bow-Wow Boredom Busters welcome and encourage feedback from all their clients, but all feedback must be mindful, respectful and constructive.

All reviews will be viewed and shared by Bow-Wow Boredom Busters and by Bow-Wow Boredom Busters approved 3rd

parties.

10. Links to Third Party Sites

Bow-Wow Boredom Busters is not responsible for and does not endorse, or accept any responsibility for, the use or content of third parties.

Bow-Wow Boredom Busters has the right to utilise all photographic media, reviews, communications and advertising

alike for their discretion.

11. Third Party Advertising

Bow-Wow Boredom Busters will not be held responsible/liable for any advertisements that may be delivered by/to

users, public and such by 3rd party advertising partners.

12. Termination and Account Cancellation

Bow-Wow Boredom Busters reserve the right to suspend or even cancel accounts/connections without prior notice.

Bow-Wow Boredom Busters may provide notice of termination by regular mail or email but is not obliged to do so.

To request cancellation of membership, please email: bowwowboredombusters@gmail.com

However, it is important to note that the client is personally liable for any Bookings or pending transactions that apply

to them or charges that they may have incurred prior to the termination/cancellation.

Please note if the clients Bow-Wow Boredom Busters account is cancelled, we do not have an obligation to delete or

return any content that has been gained over the time in connection to Bow-Wow Boredom Busters.

13. Intellectual Property Rights

Bow-Wow Boredom Busters and licencors (as/when applicable) own all intellectual property, including any updates,

enhancements and new features that Bow-Wow Boredom Busters may provide.

All images/ graphics, information, text, material, software and ads involved with the Bow-Wow Boredom Busters

Platform are Copyright ©. If modification, defacing or any changes are made to Bow-Wow Boredom Busters property

without prior consent, Bow-Wow Boredom Busters has the right to exercise their rights within the current laws.

Bow-Wow Boredom Busters own all trademarks, branding and logos contained in, or relating to Bow-Wow Boredom

Busters and no one can use them for any purpose without Bow-Wow Boredom Busters written consent.

14. Property Access

Bow-Wow Boredom Busters will NOT gain access to private dwellings without prior agreement with the property's owner. 

All Bow-Wow Boredom Busters services will be conducted outside the dwelling within the safety of the client’s back yard and local area. Upon the ‘Meet & Greet’, an agreed plan of access will be confirmed between Bow-Wow Boredom Busters and the client. (Side Gate access is preferred) If the

dog/s has access to the inside of the dwelling, Bow-Wow Boredom Busters will endeavour to coax the dog/s out for

their scheduled Play Date.

Bow-Wow Boredom Busters will park their vehicles safely on the property’s driveway.

15. Information and Confidentiality

Bow-Wow Boredom Busters attempts to maintain the accuracy and integrity of information received and shared.

Bow-Wow Boredom Busters will apply/implement all active and current Privacy Laws.

If any information found on the Bow-Wow Boredom Busters Platform is unauthorised, inaccurate or incomplete, please

inform us by email to bowwowboredombusters@gmail.com

Each client is responsible for maintaining their account information. 

Each client is responsible for all their activity that occurs within/on their Bow-Wow Boredom Busters account/s, information and passwords etc.

No information with regards to any clients/dogs details or location will be shared, the clients and dogs safety is paramount to Bow-Wow Boredom Busters.